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Software Support Manager – Education

£30000 per annum
Education: Finance & Resources
Nationwide
Permanent
18-03-2020 04:28 PM
SK12212
Stuart Kingsnorth
stuart.kingsnorth@farrer-barnes.com
Position: Software Support Manager – Education
Location: Reading, Berkshire
Role: Permanent
Salary: Up to £30,000 per annum plus bonus

Our client is a specialist software company who have developed a leading Asset & Estates Management SAAS solution for education, which incorporates IT & Inventory, Premises & Compliance, and another eight associated modules. They have 2,000+ customers mainly in the UK, but also in the US and worldwide. Their sales have seen consistent growth since they started in 2010, with an excellent customer retention level.


They have a 25 strong team of internal and external sales, finance, support and development staff based in Reading. Due to an internal career move from their current Support Manager, they require a Senior Software Support person who has been in a PC hardware or software support role for at least five years.


Ideally you will be within daily commutable distance of Reading, preferably by train as they are just three minutes’ walk from the central station.


Your main day to day role will be taking support calls and emails from their schools and MATs, and ensuring they adhere to their service level agreements.


You will also need to be proactive in ensuring customers past support cases are still resolved by phone calls and emails. You will be leading two support staff, and report directly to the head of operations.


You will also be responsible for supporting the company’s internal CRM system, which is currently Salesforce.


Full training will be provided on the software, and their internal systems.


You will need to demonstrate how you work reactively and proactively to improve customer support in your current and any past roles.


Benefits include annual bonus, 25 days holiday per annum plus statutory holidays.


They can offer a great working place environment in the heart of Reading town centre.


 



Farrer Barnes Ltd does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. Farrer Barnes Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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